improve customer support so that they actually support the customer
Xhamster, without doubt, has the worst customer support of any of the porn sites, (and when you look at xtube that is saying something).
They seem completely disinterested in actually resolving any specific issue, but try to use template responses rather than actually engage and investigate any problem at the individual user level.
They appear to have no idea of how to deal with user issues, other than try and resolve with preprepared responses.
They do not make any attempt to try and understand the issue at hand, and you find yourself continually having to repeat yourself, and in most cases this is simply ignored, and they then again spin off on another tangent.
All you have to do is look at the posts that users have left who have issues, and not one of these posts has received a response.
Atrocious support !
ex content provider
shared this idea
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Me
commented
Totally agree....support is shit on this website.
Appears they are only interested in those who pay.
Never mind those users who upload and earn hamster revenue because of all their embedded advertising.