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25 results found

  1. Lost most of my favorite vids ;/ 2017

    On 27th I lost most of my favorite vids. Will u bring them back ? any update on this situation ?

    2 votes
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    0 comments  ·  My Favorites  ·  Admin →
    completed  ·  AdminxHamster (Admin, xHamster) responded

    Hi there,

    Sorry for the inconvenience. Due to a glitch in our system many users have lost their saved Favorites. Our coders are working each day to try and restore as many as they can. There is nothing for you as the user to do for this, they will simply show up again if restored. Unfortunately, even with all the efforts they will put forth there is a chance that not 100% of the Favorites will be restored. We are sorry for this issue as we know users put much time into building their Favorites library to enjoy.

  2. Why are people's favorite videos being tampered with?

    Why are people's favorite videos being tampered with?

    1 vote
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    0 comments  ·  My Favorites  ·  Admin →
    completed  ·  AdminxHamster (Admin, xHamster) responded

    Hi there,

    Sorry for the inconvenience. Due to a glitch in our system many users have lost their saved Favorites. Our coders are working each day to try and restore as many as they can. There is nothing for you as the user to do for this, they will simply show up again if restored. Unfortunately, even with all the efforts they will put forth there is a chance that not 100% of the Favorites will be restored. We are sorry for this issue as we know users put much time into building their Favorites library to enjoy.

  3. Most of my fav vids was removed, I dont know why..

    1 vote
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    0 comments  ·  My Favorites  ·  Admin →
    completed  ·  AdminxHamster (Admin, xHamster) responded

    Hi there,

    Sorry for the inconvenience. Due to a glitch in our system many users have lost their saved Favorites. Our coders are working each day to try and restore as many as they can. There is nothing for you as the user to do for this, they will simply show up again if restored. Unfortunately, even with all the efforts they will put forth there is a chance that not 100% of the Favorites will be restored. We are sorry for this issue as we know users put much time into building their Favorites library to enjoy.

  4. Hopeless technical support gina favorite movies

    Hi, do you have a problem with technical support too? Every now and then my favorite movies are removed and technical support is thin and can not fix it

    1 vote
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    0 comments  ·  My Favorites  ·  Admin →
    completed  ·  AdminxHamster (Admin, xHamster) responded

    Hi there,

    Sorry for the inconvenience. Due to a glitch in our system many users have lost their saved Favorites. Our coders are working each day to try and restore as many as they can. There is nothing for you as the user to do for this, they will simply show up again if restored. Unfortunately, even with all the efforts they will put forth there is a chance that not 100% of the Favorites will be restored. We are sorry for this issue as we know users put much time into building their Favorites library to enjoy.

  5. Allow setting content visibility on creation only

    A video/photo/gallery can be created as visible to everyone, get favorited by many and then set to password protected or visible to friends only.

    Finding that some of your favorites are not visible anymore because the uploader changed that setting is not a nice user experience. The uploader should be allowed to set the visibility options of his/her content only when it's first created without being able to change it back, with the exception of making it public.

    1 vote
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    completed  ·  3 comments  ·  My Favorites  ·  Admin →
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